ByElkay.com Return Policy
In order to allow us to continue offering great service and prices on a wide variety of items, we do have a strict return policy. If you receive an item that is defective, missing parts, or not as ordered, the part will be exchanged or replaced at no additional cost. Not all items are returnable. Closeout purchases are not returnable. All returns/exchanges must be made within 30 days of receipt and must exceed $20 in credit. All shipping charges are non-refundable and you will be responsible for return shipping charges. Any order shipped with free shipping will be billed for shipping if the item is returned or exchanged. All returns/exchanges must comply with this return policy.
*All returns/exchanges require a Return Material Authorization (RMA) form. Click here to request an RMA form
Return Instructions: To return or exchange any product:
• Fill out the Request Material Authorization (RMA) form online. By completing the RMA request, you are agreeing to the terms of the return/exchange policy. We will reply in 2-3 business days.
• If a return/exchange is authorized, an RMA form will be mailed or emailed to you as specified in your request from. Print the RMA number on the box and on the carrier's shipping label. Send the package back fully insured either by UPS or USPS Parcel Post to the address provided on the RMA form. Please make sure that the address is printed clearly.
• Enclose the RMA form with the package. Note: Any package without the RMA from Elkay will be refused.
• If the return meets the terms of the policy, credit will be issued in 3-5 business days from when the product was received by us.
Return Products Criteria: All items returned must meet the following criteria: be in the manufacturer’s original package, include all parts, pieces & instruction manuals, and not be used, damaged, or incomplete.
Cancellation Policy: Once your have confirmed your order on our website, it can not be canceled and falls under the return policy rules.
Defective Product Policy: Elkay utilizes stringent quality assurance processes to help avoid defects. However, if you receive a product that you feel has a manufacturing defect, please contact us. We will issue an RMA and give instructions on how to ship the product back. All returned items will go through inspection. If the product is found defective, Elkay will issue a full refund or allow you to exchange the product for a like product of equal value for no additional cost.